We want you and your pet to be happy with every purchase. If something isn't right, here's how refunds work.
Eligibility
Refunds are issued for items that arrive damaged, defective, or incorrect, and for orders cancelled before dispatch. Refund requests must be raised within 7 days of delivery.
Refund Method
Approved refunds are credited to the original payment method (for online payments) or processed as store credit / bank transfer (for Cash on Delivery orders) within 5–7 business days of approval.
Non-Refundable Items
Perishable items, opened medicines, and prescription products cannot be refunded once dispensed, except in the case of a genuine manufacturing defect.
